for three days i had no service even after calling tech support. got hung up on twice was told that my phone was working again and 5 min later didn't work.
called back and was on the phone for 40 min again. to top everything off my minutes were being used up and i wasn't able to use the phone for three days. alltell was kind enough to give us a 5 dollar credit yes a 5 dollar credit. This is how much they care about their customers of nine years and by the way it is a prepaid account.
i don't think i will have enough money left on the account even if they o get my phone up and running correctly.